平衡记分卡(BalancedScorecard)概要企业资源管理研究中心(AMT)整理学习与成长-雇员满意度-团队精神-信息利用程度财务-成本最优使命愿景战略客户-客户满意度内部运营流程-有效的内部控制-有效的供应商管理-综合利用多种获得资源的途径-流程不断改进平衡记分卡的目标与衡量方法MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartmentsprogrammaticgoalsandobjectives.STRATEGYTochangethepresentsystemsculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublicstrustandfulfillingpublicpolicyobjectives.CUSTOMER-CustomerSatisfactionCUSTOMERPERSPECTIVEA-6CustomerSatisf