XX办公楼物管服务规范

www.fdcsky.cnOfficeBuildingPropertyManagementServiceCriterion目???次前言...............................................................III1范围...............................................................12规范性引用文件....................................................13术语和定义..........................................................13.1办公楼?officebuilding...........................................13.2物业管理?property?management.......................................13.3顾客?customer.....................................................13.4突发公共事件?precipitatingevent....................................14基本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................24.4基础管理服务....................................................25顾客服务...........................