?2004Hewlett-PackardTheinformationcontainedhereinissubjecttochangewithoutnoticeWhatisITILandWhyShouldICare?dianehoschlersr.itsmsolutionarchitectdecember2004DianeHoschlerSr.ITSMSolutionArchitectHPConsulting&IntegrationDiane.Hoschler@hp.com916785-0991ThebigshiftsinbusinessAllprocessesandcontentarebeingtransformedfromphysicalandstatictodigital,mobileandvirtual.Thedemandforsimplicity,manageabilityandadaptabilityischanginghowthecompanyworksandorganizes,buysandusestechnology.Horizontal,heterogeneous,networkedorganization.Withacquisitions,needtoembraceStandardstoimproveconnectionandusecommonlanguage.CIOvs.CEOPriority60%ofCEOsSayITisalignedwiththeirgoals.CIOManagementPrioritiesIncreaseBusinessEfficiencythroughIT-enabledprocessimprovementAlignITandbusinessgoalsImproveinternalcustomersatisfactionCreatecompetitiveadvantagethroughITCo