客户服务审核表格

客户服务审核表格项目：检查日期：状况：根据偏差容忍度可接受的质量水准序号检查内容评分32101服务地方整洁有序2员工着装整洁大方3态度主动，精神饱满4接待及时，热情有礼5耐心聆听，语调清晰6工作积极，效率良好7专业工作熟练8投诉记录齐备9客户满意程度10整体跟近情况良好得分（分数）得分（%）检查发现主要问题：______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________建议所需采取的措施：___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________