“PerformanceCounts…”??2002byHowardRohm.Allrightsreserved.U.S.FoundationforPerformanceMeasurementHowardRohmVice-President,theBalancedScorecardInstituteDirector,U.S.FoundationforPerformanceMeasurementInternet:www.balancedscorecard.orge-mail:usfpm@fpm.comPhone:(202)251-7676ImprovePublicSectorResultsWithABalancedScorecard:NineStepsToSuccess“PerformanceCounts…”??2002byHowardRohm.Allrightsreserved.U.S.FoundationforPerformanceMeasurement“Peopleandtheirmanagersareworkingso“Peopleandtheirmanagersareworkingsohardtobesurehardtobesurethingsaredonerightthingsaredoneright,that,thattheyhardlyhavetimetodecideiftheyaretheyhardlyhavetimetodecideiftheyaredoingtherightthingsdoingtherightthings.”.”StephenR.CoveyStephenR.Covey“PerformanceCounts…”??2002byHowardRohm.Allrightsreserved.U.S.FoundationforPerformanceMeasurementSeminarObjectivesIntro