凯捷—平衡计分卡—Pov_bsc_07

PerformanceManagementCentreofCompetenciesPointofViewBalancedScoreCardForanycommentorquestion,pleasecontactJér?meBouchardJerome.bouchard@cgey.comTABLEOFCONTENT31)WhatisaBalancedScorecard??Generaldefinition3?Fourmeasurementperspectivestoachievebalance42)WhyimplementaBalancedScorecard?5?Incorporatestrategicvisionintolocaldecisions5?Improveyouroperationsthroughaccurateperformancemeasurement6?Managebyfacts6?OtherdriverstoimplementBalancedScoreCard73)LessonslearnedandpitfalltoavoidwhenimplementingaBalancedScoreCard8?Generallessonslearned8?Concerningtheapproach9?Whatshouldarelevantindicatorlooklike?9?MostcommonpitfallstoavoidwhenimplementingaBalancedScoreCard94)DifferentexamplesofBalancedScoreCards10?TheoriginalmodelfromKaplan&Norton10?StandardITBalancedScoreCard12?Pharmaceuticalcompany13?Frenchbank14?Luxurygoodscompany155)CGEY