培训效果评估（英文）-36页

MeasureTrainingResultsSomeConceptsSomeexperiencesSomelessonsFrankCaoLucentTechnologiesfcao@lucent.comTrainingProcessNeedsAnalysisDesignDeliveryEvaluationFourEvaluationLevelsReactionHowdoparticipantsfeelabouttheprogram?LearningTowhatextentdidtheparticipantsincreaseknowledge,improveskills,and/orchangeattitude?BehaviorTowhatextentdidtheirjobbehaviorchange?ResultsWhatfinalresultsoccurred?(Quantity,quality,safety,sales,costs,profits,ROI)LevelOne:ReactionWhatisevaluated?ContentTrainerMethodologyMaterialFacilitiesLogisticsRegistrationExampleQuestionsProbabilityyouwilluseideasfromthissessioninyourworkContentrelevancetomyjobPracticalexamplesandexperienceSpeaker’sknowledgeofsubjectareaSpeaker’spresentation/facilitationskillsSpeaker’sabilitytorespondtoquestionsGroupparticipationLevelOne:ReactionWhatisevaluated?Overall