咨询入门系列（5）：咨询案例分析A[1].T.Kearney3

Firm:A.T.KearneyCaseNumber:Casesetup(factsofferedbyinterviewer):·YourclientisaU.S.basedoilrefinery·Therefineryhasasinglelocationandisasmalltomedium-sizedrefinery·Yourclient,althoughprofitable,believesitislaggingbehindthecompetitionandcouldimprove·Youarebroughtinaspartofajointconsultant-clientteamthatwillreviewoveralloperationsandmakerecommendationsonwaystoimprovethebottomline·Youhavebeenassignedtoworkwiththemaintenancedivision·Themaintenancedepartment’sprimaryobjectiveistopreventequipmentfailureandtorepairequipmentwhenitdoesfail·Understandingofitsorganizationisimportant.Itconsistsofthreeprimaryareas:nineassetsareas,onecentralmaintenanceareaandonegroupofcontractors.Thefirsttwoareasareemployeesoftheclient,thethirdanexternalsourceoflabor.·Anassetisaphysicalareaoftheplantthatcontainsvariouspiecesofequipment(pumps,heat