LostandFound失物招领

天天文档在线www.doc365.net联系qq：744421982STANDARDOPERATINGPROCEDURE标准操作程序LOSTANDFOUND失物招领TaskNumber:任务号:GE-0004Department:部门:Housekeeping客房部DateIssued:制定日期:August20052005年8月GuestExpectation:客人期望:IexpectmylostitemstobehandledproperlyandreturnedtomeifIaccidentallyforgetwhereIleavethem.我希望我偶尔遗忘的物品能够得到妥善保存和归还TimetoTrain:培训时间:25minutes25分钟Whyisthistaskimportantforyouandourguests?为什么这项任务对你及我们的客人都如此重要？Answers:回答:1.Itisimportant,thatLost&FounditemsarehandledproperlyinaccordancewiththeHotelprocedure.根据酒店的规定妥善处理客人的失物非常重要2.Iunderstandthatourguestsexpecttohavelostitemsreturned.我能理解客人的失物希望能够归还?3.Icanshowprofessionalism.我能展示我们的专业4.ReturneditemstoGuestsdemonstratesourhonestyandintegrity.归还客人的失物体现我们的专业和诚实?WHAT/STEPS步骤HOW/STANDARDS如何做/标准TRAININGQUESTIONS培训问题1)HandlingLostandFound处理客人失物AnyLostandFounditemaretobeturnedinto