Howtopoishwood清洁木制家具和木制地板

天天文档在线www.doc365.net联系qq：744421982STANDARDOPERATINGPROCEDURE标准操作程序HOWTOPOLISHWOODENFURNITUREANDWOODENFLOORS清洁木制家具和木制地板TaskNumber:任务号：PA-0011Department:部门：Housekeeping客房部DateIssued:制定日期：August20052005年8月GuestExpectation:客人期望：Iexpecthotelstopolishtheirwoodenfurniture.Icannotunderstandhotels,whohaveunpolishedwoodenfloorsasitmakesthehotellookdullandlifeless.我希望酒店清洁木制家具。我无法理解那些任由地板堆满了灰尘而不去清洁的酒店的做法。TimetoTrain:培训时间：25minutes25分钟Whyisthistaskimportantforyouandourguests?为什么这项工作对客人和我们都很重要？Answers:回答:1.Iunderstandtheimportanceofapolishedwoodenfloor,asitenhancestheimageofthehotel.清洁的木地板对酒店的印象非常重要.2.Itisimportantformetoknow,howwehavetopolishafloor,especiallyifitisold.重要的是让我知道如何清洁地板,特别是当它非常陈旧时.3.WecanincreasetheGSTSscore.增进客人的满意度.4.Wecanshowourprofessionalism.表现我们的专业WHAT/STEPS什么/步骤HOW/STANDARDS如何做/标准TRAININGQUESTIONS培训问