AddressingaGuest正确称呼客人

天天文档在线www.doc365.net联系qq：744421982STANDARDOPERATINGPROCEDURE标准操作程序ADDRESSINGAGUEST正确称呼客人TaskNumber:任务号：BUT-0001Department:部门：ButlerDateIssued:制定日期：August20052005年8月GuestExpectation:客人期望：IexpecttobeaddressedcorrectlyandpolitelyandIexpectmyButlertobeabletopronounceandremembermyname.希望能准确、礼貌的称呼我,能正确地叫出并记住我的名字。TimetoTrain:培训时间：30minutes30分钟Whyisthistaskimportantforyouandourguests?为什么这项任务对你和我们的客人都很重要。Answers:回答：1.Ishouldbecourteoustoallguests.应该礼貌地对待客人。2.Ineedtofulfilltheguestexpectation应该实现客人期望。3.IwanttomaintainInterContinentalHotelhighstandardsbyaddressingguestscorrectly.按照洲际最高标准迎接客人。4.Icanshowmyprofessionalism.展示我们的职业水准。WHAT/STEPS什么/步骤HOW/STANDARDS如何做/标准TRAININGQUESTIONS培训问题1)Guestname客人名字PrintnextdayarrivalreportintheafternoonandcheckallVIP,Suiteroomand