英文简历(技术工程师)TECHNICALENGINEERSandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.PROFESSIONALEXPERIENCE1998-PresentTECHNICALENGINEERmERCERINE.,Albany,NYPlan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontractclients.SpecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.Developandimplementserviceschedules,systemsandprocedurestoassuredeliveryofquality,cost-efficienttechnicalservices.Quicklydiagnosecausesofsystemsfailuresandmalfunctionstoensurehighestoperatingefficiencies,reliability,andqualityperformancestandards.Respondimmediatelytoemergencysituationswithsensitivitytodeadlinesandcustomerneeds.AssistnetworkengieerswothinstallationandtrobleshootingofAppleshareandNovellsystems.Analyzeclientequipmentandoperationstodetermineservicingandsupplyneed