1IntroducingtheIntroducingtheBALANCEDSCORECARDBALANCEDSCORECARDandApproachtoHRD&andApproachtoHRD&DevelopingHighPerformanceDevelopingHighPerformanceOperatingTeamstoAccelerateOperatingTeamstoAccelerateYourSuccessYourSuccess平衡计分卡平衡计分卡与与提升人力资源与发提升人力资源与发展高绩效运营团队的策略展高绩效运营团队的策略Mr.PhilipTealMr.PhilipTealDirectorDirector––ChinaOperationsChinaOperationsBalancedScorecardBalancedScorecardOrganisationOrganisation(Asia)Limited(Asia)LimitedAugust2004August20042WhatistheBalancedScorecardWhatistheBalancedScorecard’’sshistoryhistory??平衡计分卡的平衡计分卡的历史历史1992199620001.MeasurementandReporting测量与汇报2.AlignmentandCommunication调整与沟通3.Enterprise-wideStrategicmanagement组织战略管理ArticlesinHarvardBusinessReview:“TheBalancedScorecard—MeasuresthatDrivePerformance”January-February1992“PuttingtheBalancedScorecardtoWork”September-October1993“UsingtheBalancedScorecard