凯捷—平衡计分卡—BSC_panning_04

Page*–2003IS/ITTransformationProgramGeneralapproachtoBalancedScoreCardimplementation(reviewedversion–04/04/03)Ina2-dayseminarwithIS/ITandQualitymanagers(SGIandzone):RefineandvalidateobjectivestoassessValidateKPIs(musthave/nicetohave)Selectpilotzone23FormalpresentationofpilotresultstoTPORoll-outstrategytoothercountries/zones2ndwaveofKPIsMeetingswithsponsorMayJuneJulyAugustSeptemberOctoberAprilAssessmentApproachdefinitionAnalyzeIS-ITstrategySetobjectives2BalancedScoreCardtooldefinition&selectionPreparepilotimplementationPilotroll-out3ChangemanagementCommunicationOthercountriesroll-outStage1Stage2Stage3KPIsreviewandstage4preparation……Creationofacommittee(includingCIO)toanalyzeperiodicallyBSCresults1stversionofKPIsMust/nicetohave1Ina2-dayseminarwithIS/ITandQualitymanagers(SGIandzone):TrainaboutwhatisBSCanditsmainben