弗布克人力资源管理操作实务系列员工胜任素质模型全案赵淑芳北编著京目录第1章1.11.21.3第2章2.12.22.32.42.5第3章3.13.23.33.4第4章4.14.24.34.44.54.64.7第5章5.15.25.35.45.55.65.75.8第6章6.16.26.36.46.56.66.76.86.9第7章7.17.2胜任素质模型的建立.......................................................................................................4胜任素质模型的基本内容..............................................................................................4胜任素质模型的建立步骤..............................................................................................6胜任素质模型在人力资源管理中的应用......................................................................8高层管理人员胜任素质模型.........................................................................................12总经办主任知识素质定义表........................................................................................12总经理助理知识素质定义表............................................................................