淘宝客服考核标准

淘宝客服绩效考核说明（11.12.1.0版）目录1绩效考核的定义.............................................................................................................................22具体细节要求.................................................................................................................................23考核方案.........................................................................................................................................33.1售前客服..............................................................................................................................33.2售后客服..............................................................................................................................34考核指标权重.................................................................................................................................44.1售前客服..............................................................................................................................