物流的一点资料.

THIRD-PARTYLOGISTICSResultsandFindingsofthe2003EighthAnnualStudyThird-PartyLogisticsStudyResultsandFindingsofthe2003EighthAnnualStudy1Participants:C.JohnLangleyJr.,Ph.D.,GeorgiaInstituteofTechnologyGaryR.Allen,CapGeminiErnst&YoungU.S.LLCMarkJ.Colombo,FedExCorporateServicesTableofContentsIntroduction...........................................................................................1StudyObjectivesandMethodology.....................................................1SummaryofKeyFindings....................................................................5LogisticsOutsourcingPracticesinProfile..........................................83PLServiceOfferingsandCapabilities.............................................12ManagementandRelationshipIssues..............................................17CustomerValueFramework...........................................................