12TABLEOFCONTENTSRETAILERSTORIESWe’reFarBeyondOmni-channelNow-------------Page2ThePillarsofShopper-FirstRetailing----------------Page3TheEvolvingStorefront---------------------------------Page4ImmersiveIntelligence---------------------------------Page10Mobile:TheDigitalCompass-----------------------Page14FlatteningtheFunnel----------------------------------Page21ThePathForward--------------------------------------Page27Pier1Imports----------------------------------------------Page8CottonOn------------------------------------------------Page13Engelhorn-------------------------------------------------Page20Orchestra--------------------------------------------------Page26A3-DIMENSIONALANALYSIS300MillionShoppers6CountrySurveyDOZENSofRetailExpertInterviews3We’reFarBeyondOmni-channelNow.Malls,retailstores,digitalexperiencesandorganizationalstructuresareallbeingreimagined.To